McKinley Homes News

Now Recruiting – Customer Service Representative


We’re now recruiting a new Customer Service Representative! Responsible for addressing warranty concerns fielded by warranty administrator from McKinley Homeowners.  This is achieved by reviewing warranty policies, scheduling trade partners, and/or performing warrantable work themselves.

Primary Duties and Responsibilities

  • Evaluate homeowner issue and be able to accurately diagnose issue with proper solution.
  • Be able to effectively communicate with homeowners about warranty policy and unwarrantable items.
  • Work with trade partners to resolve warranty issues with their workmanship and materials.
  • Be able to perform simplistic repairs to expedite homeowner warranty concerns.
  • Certifies repair work meets McKinley standards and guidelines and confirms with homeowner that satisfaction is met.
  • Handle all billing and accounting issues that arise through warrantable work with Customer Service Manager.
  • Provide reporting metrics addressing performance of trade partners across communities.

Qualifications

  • High School diploma or GED.
  • Must have 3+ years experience in construction service field position.
  • Experience with hands on carpentry, drywall, and painting.
  • Must possess professional attitude to represent the company in a positive manner
  • Valid Driver’s License with good driving record
  • Valid Auto insurance coverage
  • Intermediate PC skills in Microsoft Word, Excel and BuildPro/SupplyPro
  • Excellent follow-up, communication (written and verbal) and time management skills
  • Able to simultaneously perform multiple detail-oriented tasks with little oversight
  • Work well under pressure
  • Accept constructive feedback
  • Detail Oriented
  • Team Player

REQUIREMENTS:
This job consists of both office and external site locations and individual must be able to travel and stand for periods of time (up to 4 hours).  Ability to lift and/or move up to 50 lbs.  Finger dexterity is required to operate a 10-key and computer keyboard. Must be able to legally operate a motor vehicle.

 


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